What is a Fulfilment Service? A Fulfilment Service is one in which a distribution company picks and packs orders received from customers and despatches them to the clients’ customers. What is ‘Order Processing’? Order processing refers to a service provided by a distribution company in which they receive orders direct from the clients’ customers before picking. The distribution company will invoice the clients’ customers and carry out a credit control function. How do you control stock? Stock is managed through the use of an industry-leading warehouse management system. What happens if you receive damaged stock from our suppliers? The outer packaging of goods-received is checked for any obvious damage. Any clearly-damaged items are isolated, photographed and reported to the customer. More in-depth quality control can be carried out by arrangement with the customer.